Terms and ConditionsLast modified: Mar 22, 2020

1. About Us

  • Nagwa Limited is an educational technology company. Our head office is located in Windsor at Queen Caroline House, 3 High Street, Windsor SL4 1LD, UK.
  • Our mission is to educate the world.

2. Definitions

  • When writing “you” or “your”, we are referring to a user, whether they are admins, educators, parents, or an adult user.
  • The Service refers to Nagwa products and services including content, technology, and web and mobile applications.
  • SSA is an acronym for Student Subsidiary Account.
  • An Educator is an adult registered with Nagwa and has access to Nagwa’s services, with the responsibility for a minimum of one SSA.
  • A User refers to any user of the site including, but not limited to admins, educators, students, or parents.

3. Key Facts

  • The Service helps its users to learn and practice various subjects including mathematics, physics, chemistry, biology, and science. Unless explicitly stated otherwise, any new or improved features to the Service shall be provided subject to this Agreement.
  • By continuing to use our services, you agree to our terms and conditions in full.
  • Nagwa Limited is a company registered in England. In case of dispute, the laws of England and Wales will apply.

4. General Terms of Use:

  • Nagwa does not sell the Service to children, but only to adults who can purchase the Service with a permitted payment method.
  • An admin or educator account has the ability to create subsidiary student accounts (SSAs) (including users who are under 13), but this is under the assumption that you, as a school or educator, take full responsibility for these accounts.
  • If you sign up for a Nagwa account to provide the Service to students in a School, you represent and warrant that you are an authorized representative of the School with the authority to bind the School to this Agreement, and that you agree to this Agreement on the School’s behalf. If you contact Nagwa to take any action with respect to an account, you represent and warrant that you have all necessary authority to request such action(s) from or on behalf of the account-holder.
  • Users are always the contractual party when using our services.
  • The Service is for personal use only and not for commercial sale.

5. Registration Obligations

With respect to your use of our Services, you agree to:

  • provide true, accurate, current, and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”);
  • maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, Nagwa has the right to suspend or terminate your account and refuse any current or future use of the Service.

6. Member Account, Password, and Security

  • Nagwa sells access to the Service to a subscriber in the form of an account, per subject. Each account is provided annually and is subject to renewal and cancellation unless otherwise mentioned in a separate contract or agreement. The price is identified in the then-current quote or sales contract for the account.
  • Each account may have terms in addition to or different from those as set forth in this Agreement, but only to the extent set forth in a signed writing by the account subscriber and an official representative of Nagwa.
  • You will have a password and account designation upon completing the Service’s registration process. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account. You agree to immediately notify Nagwa of any unauthorized use of your account or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. Nagwa cannot and will not be liable for any loss or damage arising from your failure to comply with the items of this Section.
  • Nagwa accounts may not be shared by more than one person unless express authorization is given by Nagwa Limited.

7. Payment, Cancellation, and Renewal

  • Users have the option to make payment by credit card, check, or other methods at Nagwa’s discretion (contact us for details).
  • Except as agreed by Nagwa in a signed writing, Nagwa permits early cancellations only within the first 14 days. This period starts once we have sent you a successful setup confirmation email.
  • When an account subscription ends (e.g., at the end of the term if the account has not been renewed or has been canceled), the account no longer permits access to the Service. Once the term of an account ends and hasn’t been renewed in 30 days, Nagwa may delete data relating to an account in accordance with this Agreement and the Privacy Policy.
  • In case of subscription renewal, payment must be received by Nagwa no later than 30 days after Nagwa issues an invoice for a re-subscription. If Nagwa does not receive payment within 30 days, the invoice is past due and Nagwa reserves the right to suspend access to the affected account and take collection action. Suspension of an account does not relieve the account-holder of its obligation to pay for the account.
  • It is the account-holder’s sole responsibility to request renewal of accounts that do not automatically renew to maintain continued access to the account and its associated data.
  • If an account-holder wishes to save or maintain any data, the user may request a soft copy of the account’s data within the 30-day period. An email needs to be sent to Nagwa’s contact person no later than 30 days. Nagwa reserves the right to delete the usage data of any inactive portal 30 days after the renewal date.

8. User Conduct

  • Users must not knowingly send or upload content to Nagwa to deliberately introduce viruses, malware, or otherwise attempt to harm or hack Nagwa’s systems.
  • Users must not attempt to gain unauthorised access to our technology platform, including servers, databases, and apps.
  • Users must not attempt to disrupt the delivery of Nagwa technology by any other means, including denial of service attacks or other distributed means.
  • Nagwa reserves the right to suspend or delete user accounts that do not follow the code of conduct.
  • We reserve the right to take legal action against any user breaching these terms under the Computer Misuse Act 1990.

9. User Agreements

  • By using Nagwa services, you consent to receiving electronic communications from Nagwa which are essential for the delivery of our services. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or relating to the service. This communication can be sent through SMS and/or email.
  • You agree that the intellectual property rights for materials shared on Nagwa Service remain the property of Nagwa.
  • You agree to Nagwa’s Privacy Policy.
  • Nagwa Service is tailored to the curricula for individual countries. You are responsible for choosing the service that is most appropriate for your student.

10. Disputes

  • Nagwa will investigate all disputes and will aim to resolve these within 14 calendar days. Disputes can be raised by either a user or a school.
  • All disputes must be made in writing through the Nagwa website: https://www.nagwa.com/en/contact/.

11. Nagwa’s Obligations

  • Nagwa grants you a personal, non-transferable and non-exclusive right and license to use the Service.
  • Nagwa will provide with reasonable care and skill to ensure its Service(s) is delivered as described, of satisfactory quality, and fit for purpose.
  • Nagwa will maintain its technical platform with all due reasonable ca re and skill to ensure that its services are working. This may mean, from time to time, the website platform will be offline for scheduled maintenance. When this happens, Nagwa will make reasonable efforts to inform all affected parties.
  • In the event of an unscheduled system shutdown, Nagwa is only liable for the provision of refunds up to the value of any missed sessions resulting from this unscheduled shutdown.
  • Nagwa will provide the necessary information for users to use Nagwa’s services.
  • By law, we must provide services that are of reasonable quality, fit for purpose, and as described in the product description. In case of dispute, please contact us within 72 hours of receiving the service using: https://www.nagwa.com/en/contact/.
  • We reserve the right to check the usage records of Nagwa Service to investigate disputes.

12. Termination

  • Nagwa can suspend or delete your account if you fail to observe any of the terms of this agreement.
  • Users can terminate their account at any time by contacting us through this https://www.nagwa.com/en/contact/, or through Nagwa’s contact person.
  • Nagwa reserves the right to terminate its services at any time, providing reasonable notice to users.

13. Modification of Service

  • Nagwa reserves the right at any time and from time to time to modify or temporarily discontinue the Service (or any part thereof).
  • You agree that Nagwa shall not be liable to you or to any third party for any modification, suspension, or temporary discontinuance of the Service.
  • Your continued use of the Services following such update constitutes your acceptance of the revised Terms. If you do not agree to any of the terms in this Agreement or to any future terms in a future revision of this Agreement, do not use or access (or continue to access) the Service.
  • In the event that you have entered into a signed, written agreement with Nagwa in addition to this Agreement, any changes to this Agreement will be effective until either (a) you affirmatively accept or reject the changes to this Agreement, either electronically or in a signed writing, or (b) upon renewal at the end of the current term of your account.

14. Liability

  • Nagwa’s services are provided on an “as is” basis.
  • Nagwa takes all reasonable precautions to ensure our technology is free of viruses and malware. However, Nagwa accepts no liability for loss or damage to a user’s technology incurred by the use of Nagwa’s services. It is the user’s responsibility to ensure that they have appropriate safeguards in place to protect their technology.
  • Nagwa accepts no liability for any loss of profit, loss of business, or requests for compensation.
  • Nagwa assumes no responsibility for any mistakes, errors, or omissions, including any unavailability of the Service or deletion or loss of any data relating to the Service.
  • Nothing in this agreement is intended to exclude liability as covered by law.

15. Severance

  • If any part of this agreement is held by a competent authority to be invalid or unenforceable, the remaining provisions in this agreement will not be affected.

16. Process of Payment

General Terms of Payment

  • Payment for using Nagwa Service(s) will be by the use of a valid credit or debit card through supported payment methods such as PayPal or any other permitted payment method.
  • Currency exchange settlements and foreign transaction fees are based on your agreement with the payment method provider (i.e. PayPal).
  • Except as agreed by Nagwa in a signed writing, Nagwa permits early cancellations only within the first 14 days. This period starts once we have sent you a successful setup confirmation email.

17. Refunds and Complaints Policy

  • Nagwa Portals: When you subscribe to Nagwa Portals, you have the legal right to cancel the contract for any reason and receive a refund if you have paid before the 14 days of your trial period has passed (On-the-spot payment).
  • If a customer wishes to make a complaint, they should contact Nagwa https://www.nagwa.com/en/contact/ or by sending an email to nagwa@nagwa.com.
  • Cancellations must be made in writing through the Nagwa website: https://www.nagwa.com/en/contact/.

18. License

  • We grant you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use Nagwa’s content for personal use. You may not copy, rent, sell, publish, re-publish, share, or broadcast the content or in any other way make it available to the public, including saving the content on any shared network.
  • Our content is for personal use only and is not for commercial use.

19. User Content

  • Users agree that they will be solely responsible for the content they submit to Nagwa, in keeping with our conduct policy (section 6).
  • Users agree that they have the right to submit the content to Nagwa, including respecting the rights of 3rd party copyright and intellectual property considerations.

20. Intellectual Property

Nagwa Logo

  • Nagwa and the Nagwa logo are registered trademarks of Nagwa Limited, Inc. You agree not to use any Nagwa trademarks without the express advance permission of Nagwa.

Nagwa Services

  • All content provided to you by Nagwa is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws.
  • The products provided to you are for personal use only. You may not copy, rent, sell, publish, re-publish, share, or broadcast the content or in any other way make it available to the public, including saving the content on any shared network.
  • All content provided to you by Nagwa Services remains the property of Nagwa, protected by UK and international law. This covers copyright and all other intellectual property rights arising in the content.
  • If you believe in good faith that materials on the Services infringe your copyright, you can send us a notice requesting that the material be removed or access to it blocked.

The notice must include the following information:

  • the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Services are covered by a single notification, a representative list of such works);
  • identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Nagwa to locate the material on the Services;
  • the name, address, telephone number, and email address (if available) of the complaining party;
  • a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
    Notices and counter-notices with respect to the Services can either be sent:
  • via mail: Nagwa Limited, Queen Caroline House, 3 High Street, Windsor SL4 1LD, UK (or) Free Zone, Nasr City, Cairo 11816, Egypt
  • via email: contact@nagwa.com
    We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims.
  • Nagwa also respects the trademark rights of others. Accounts with any other content that misleads others or violates another’s trademark may be updated, suspended, disabled, or terminated by Nagwa in its sole discretion. If you are concerned that someone may be using your trademark in an infringing way on our Services, please email us at contact@nagwa.com, and we will review your complaint. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.

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