Please read these Terms and Conditions carefully before using Nagwa Classes or Nagwa Stax. By creating an account, subscribing to a class, or otherwise using our Services, you agree to these terms.
1.1 Nagwa Classes and Nagwa Stax are owned and operated by Nagwa Limited, a company registered in England and Wales with company number 10069565, and with registered address York House, 41 Sheet Street, Windsor, Berkshire, United Kingdom, SL4 1DD.
1.2 You can contact us at any time at [email protected] or through the contact details published at https://www.nagwa.com/en/contact.
2.1 "Nagwa", "we", "us", and "our" refer to Nagwa Limited as described in Clause 1.1.
2.2 "Services" means Nagwa Classes and Nagwa Stax and everything we make available through them, including live online sessions, session recordings, learning content and materials, practice questions and homework, messaging with tutors, reports, the Wallet, and our websites and mobile applications.
2.3 "You" and "your" refer to the person who accepts these terms and who is responsible for the Account, as set out in Clause 4.
2.4 "Student" means the learner who attends sessions and uses the Services under an Account.
2.5 "Parent" means the parent or legal guardian of a Student who is under 18 years old.
2.6 "Account" means the Nagwa Classes account through which the Services are accessed.
2.7 "Class" means a specific online tutoring class that a Student enrolls in, delivered over a defined period and taught by a Nagwa tutor.
2.8 "Subscription" means a paid monthly period of access to a Class and its associated Services.
2.9 "Content" means all materials made available to you through the Services, including live sessions, recordings, videos, texts, questions, explanations, images, and any other learning materials.
2.10 "Wallet" means the balance held in your Account that can be used to pay for the Services, as described in Clause 8.
2.11 "Credit Note" means an amount added to your Wallet by us at our own initiative — for example as a promotional reward, a cashback, a compensation, or a goodwill gesture — rather than an amount you paid us.
2.12 "Personal data", "controller", "processor", and "processing" have the meanings given to them in applicable data protection law.
3.1 These Terms and Conditions (together with our Privacy Policy) form a legally binding agreement between you and Nagwa (the "Agreement"). The Agreement begins when you create an Account and applies every time you use the Services or purchase a Subscription.
3.2 Our Privacy Policy explains how we collect and use personal data, and forms part of this Agreement. It is available at https://www.nagwa.com/en/privacy/.
3.3 No other terms apply to your use of the Services. Any terms you submit to us in any other form will not apply unless we expressly agree to them in writing.
3.4 We do not require a signed contract. Your acceptance of these terms when you create an Account, and your continued use of the Services, constitute your agreement to be bound by them.
4.1 The Services are designed for school students. A Student may be the main user of the Account and may attend sessions, use Content, and communicate with tutors through it.
4.2 If the Student is under 18 years old, the Account must be opened, or its opening must be approved, by a Parent. In that case the Parent is the person entering into this Agreement with us, is responsible for the Account, and is responsible for all activity that takes place under it — including all purchases, payments, and the Student's conduct.
4.3 Where a Student is under 18, you must provide accurate and current Parent contact details in the Account profile and keep them up to date. We may use these details to communicate with the Parent about the Account, payments, session attendance, conduct, or safeguarding matters.
4.4 If you are 18 or older and using the Services for yourself, you enter into this Agreement in your own name.
4.5 You must provide accurate registration information and keep it up to date. You are responsible for keeping your login details confidential, and you must not share them with, or allow the Account to be used by, anyone else. Please notify us immediately at [email protected] if you believe your Account has been accessed without your permission.
4.6 An Account is for the use of one Student only. Each Student needs their own Account.
4.7 You are responsible for the device, software, internet connection, and any other equipment needed to use the Services.
5.1 A Subscription to a Class gives the Student access to:
5.2 Session schedules, tutor assignments, and the specific features included in a Class are as published on the relevant Class page at the time you subscribe.
5.3 We select and manage the tutors who deliver our Classes. If a tutor becomes unavailable for a session or for a Class, we will provide a replacement tutor at the same scheduled time and on the same terms, or reschedule the session. A change of tutor is not, by itself, a reason for a refund.
5.4 We may need to reschedule a session occasionally. Where we do, we will notify you in advance where reasonably possible and the session will be delivered at the rescheduled time or made available as a recording.
5.5 We do not guarantee any particular academic result, grade, score, or outcome from using the Services.
6.1 Access to a Class is sold as a monthly Subscription and is prepaid. You pay before the relevant month of access begins.
6.2 Subscriptions do not renew automatically. To continue accessing a Class after a paid month ends, you must actively purchase the next month. We are not responsible for any interruption in access caused by a month not being renewed in time.
6.3 You may purchase more than one month in advance. Where you do, each month is treated separately for the purposes of refunds under Clause 9.
6.4 A Subscription is personal to the Student on the Account and cannot be transferred to another Student, another Account, or another Class, except with our written agreement.
7.1 The fees for each Class are those published on the relevant Class page at the time of purchase ("Fees"). We may change our Fees at any time, but a change will never affect a month you have already paid for.
7.2 If you pay using a card or account denominated in a different currency from the one displayed, your payment provider will apply its own exchange rate and may charge additional fees, which we do not control and are not our responsibility.
7.3 You may pay using the methods made available in the Services, which currently include:
7.4 We do not offer payment by installments.
7.5 Payments are processed by third-party payment providers. We do not store your full card details. Your use of a payment method is also subject to the terms of the relevant provider.
7.6 Access to a Class begins only once your payment has been received and confirmed.
7.7 We may change the payment methods we accept at any time.
8.1 Your Account includes a Wallet. You can top up your Wallet using the payment methods in Clause 7.3 and use the balance to pay for Subscriptions.
8.2 Wallet funds do not expire.
8.3 You may withdraw funds that you topped up yourself at any time, subject to the following:
8.4 Credit Notes are not refundable and cannot be withdrawn as cash. A Credit Note can be used to pay for the Services but has no cash value. Where your Wallet contains both funds you paid and Credit Notes, only the funds you paid may be withdrawn.
8.5 Where a refund is due to you under Clause 9, we will return it to your Wallet, from which you may withdraw it in accordance with Clause 8.3, or you may choose to keep it for future purchases.
9.1 You may cancel any month of a Subscription that has not yet started — meaning no session of that Class for that month has yet been delivered — and receive a full refund of the Fees paid for that month.
9.2 Once the first session of a given month has been conducted, that month is no longer refundable, in whole or in part. This applies whether or not the Student attended that session or any later session in the month.
9.3 Where you have paid for several months in advance, Clauses 9.1 and 9.2 apply to each month separately. Months that have not yet started remain fully refundable even if an earlier month has already begun.
9.4 Because we provide a replacement tutor at the same time and on the same terms when a tutor becomes unavailable (Clause 5.3), a tutor change or a tutor's absence does not create a right to a refund.
9.5 A Student's absence from a session does not create a right to a refund, a make-up session, or an extension. Recordings of missed sessions remain available in accordance with Clause 5.1.
9.6 Refunds are made to your Wallet and may then be withdrawn in accordance with Clause 8.3. Credit Notes are not refunded (Clause 8.4).
9.7 Nothing in this Clause 9 affects any right to a refund or remedy that you have under the mandatory consumer protection law of the country where you live, where that law gives you greater rights than these terms.
9.8 Where we terminate your access for a reason set out in Clause 14.2, we are not obliged to refund any Fees paid for a month that has already started.
10.1 From time to time we offer promotions, discounts, and reward programs.
10.2 The specific terms, values, eligibility conditions, and availability of any promotion, discount, or reward are those published in the Services at the relevant time, and may be changed, suspended, or withdrawn by us at any time. Any change will not affect a discount you have already validly applied to a completed purchase.
10.3 Points and discounts have no cash value, cannot be withdrawn, exchanged for cash, or transferred between Accounts, and expire in accordance with the terms published for the relevant program.
10.4 We may cancel points, discounts, or Credit Notes, and reverse any benefit obtained, where we reasonably believe they were obtained through error, abuse, manipulation of the Services, or breach of this Agreement.
Please read this clause carefully. It explains what happens during a live session and how the material from it is used.
11.1 Camera. Students cannot turn on their camera during a live session. We do not capture Student video.
11.2 Microphone. A Student may speak using their microphone only after the tutor allows it during the session.
11.3 Messaging. A Student may send messages in the session messaging area during a session and after it.
11.4 Recording. All live sessions are recorded. The recording includes the tutor's audio and presentation, any Student audio contributed under Clause 11.2, and messages sent in the session messaging area under Clause 11.3.
11.5 Why we record. We record and store session audio and messages in order to:
11.6 Availability of recordings. Recordings of a Class are made available to subscribers of that Class for the remainder of the relevant academic semester.
11.7 Further use of recordings. By using the Services, you agree that we may:
11.8 Where a recording is used under Clause 11.7, it may include Student audio and messages contributed during the session. If you do not want the Student's voice or messages to be included in material used under Clause 11.7, you may tell us at [email protected] and we will take reasonable steps to exclude or remove that contribution from such material. This does not affect the recording made available to subscribers of the Class under Clause 11.6, or our use of session material for the purposes in Clause 11.5.
11.9 You and the Student must not record, screen-record, download, copy, or capture any part of a live session or a recording by any means, and must not share, publish, or distribute any part of it. See also Clause 12.
12.1 All Content, and all intellectual property rights in the Services, belong to Nagwa or to our licensors.
12.2 When you pay the Fees for a Subscription, we grant you a personal, non-exclusive, non-transferable, revocable license, for the duration of your access, to view and use the Content of the Class you subscribed to on a personal device, and to print individual pages, in each case for the Student's own personal, non-commercial educational use only.
12.3 You and the Student must not:
12.4 All logos, brands, and product names used in the Services are our trademarks or those of our licensors, and you may not use them for any purpose.
13.1 The Student and, where applicable, the Parent must behave respectfully towards tutors, staff, and other Students, in live sessions, in the messaging area, and in any other communication through the Services.
13.2 You must not use the Services to send or share any material that is unlawful, abusive, harassing, threatening, obscene, discriminatory, misleading, or otherwise inappropriate to an educational environment for school students, or that infringes anyone else's rights.
13.3 When a Student submits homework answers, questions, messages, or any other material through the Services ("Submissions"), the Student keeps ownership of that material and grants us a non-exclusive, royalty-free license to store, reproduce, and process it for the purpose of delivering the Services, providing feedback and reports, and improving the quality of our Services.
13.4 We may review, moderate, and remove any Submission or message that breaches this Agreement or that we reasonably consider inappropriate. Removal does not limit any other action we may take under Clause 14.
14.1 You may stop using the Services at any time by not renewing your Subscription, and you may cancel an unstarted month in accordance with Clause 9.1. You may ask us to close your Account by contacting us.
14.2 We may suspend or terminate your Account, a Subscription, or your access to any part of the Services, immediately and without refund of a month that has already started, if:
14.3 We may discontinue a Class or the Services. If we do, we will refund the Fees you have paid for any month or part of a month that we do not deliver, or offer you a suitable alternative Class.
14.4 When your access ends, your license under Clause 12.2 ends immediately. You and the Student must stop using and delete any Content downloaded from the Services. Recordings and Content are no longer accessible after access ends.
14.5 Clauses 8.4, 11.5, 11.7, 12, 13.3, 15, 16, 17, and 18 survive the end of this Agreement.
15.1 We act as the controller of the personal data we collect through the Services, including the Student's registration details, Parent contact details, session participation data, microphone audio and messages recorded under Clause 11, homework and assessment results, points and Wallet activity, and payment records.
15.2 How we collect, use, share, and retain personal data — and the rights you and the Student have in relation to it — is set out in our Privacy Policy at https://www.nagwa.com/en/privacy/.
15.3 Where the Student is under 18, the Parent's acceptance of this Agreement and of the Privacy Policy also covers the processing of the Student's personal data as described in them.
15.4 We may use data generated through the Services, once it has been aggregated or de-identified so that it no longer identifies any individual, for educational research, quality improvement, and the development of our products and services. De-identified data is not personal data.
16.1 We may improve, update, or change the Services at any time, provided that any change does not materially reduce the Content or functionality of a Class you have already paid for.
16.2 We may change these terms. We will publish the updated terms and notify you at least 30 calendar days before they take effect. The updated terms will not change the Fees, schedule, or refund position of any month you have already paid for.
16.3 If you do not accept the updated terms, you may stop using the Services and cancel any month that has not yet started, in accordance with Clause 9.1. Continuing to use the Services after the updated terms take effect means you accept them.
17.1 We warrant that we have the right to enter into this Agreement and that we will provide the Services with reasonable skill and care.
17.2 Except as stated in Clause 17.1 and as required by law, the Services and Content are provided as they are. We do not warrant that the Services will be uninterrupted or error-free, that they will be compatible with every device or connection, or that they will achieve any particular educational result.
17.3 No member of our staff or any tutor is authorized to give any warranty or make any commitment on our behalf beyond these terms.
18.1 Nothing in this Agreement limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded — including your mandatory rights as a consumer under the law of the country where you live.
18.2 Subject to Clause 18.1, we are not liable for indirect, special, or consequential loss, or for loss of data, loss of profit, or loss of opportunity, arising from your use of, or inability to use, the Services.
18.3 Subject to Clause 18.1, our total liability to you in connection with the Services is limited to the total Fees you paid to us in the 12 months before the event giving rise to the claim.
18.4 We are not liable for any loss caused by your failure to keep your login details secure, or by anyone using your Account with your login details.
19.1 If you are unhappy with any part of the Services, please contact us at [email protected] or through the support channels in the Services. We will acknowledge your complaint and aim to resolve it promptly.
20.1 Events outside our control. Neither party is liable for any failure or delay in performing its obligations caused by an event beyond its reasonable control, including fire, war, riot, epidemic, act of God, power failure, internet failure, or the act of any government or authority.
20.2 Transfer. You may not transfer your rights or obligations under this Agreement to anyone else. We may transfer ours to another company, provided this does not reduce your rights under this Agreement.
20.3 Entire agreement. This Agreement, together with the Privacy Policy, is the entire agreement between you and us in relation to the Services.
20.4 Severability. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force.
20.5 No waiver. If we do not enforce a right under this Agreement, that does not mean we have waived it.
20.6 Notices. We may send notices to you by email to the address on your Account, or through the Services. You may send notices to us at [email protected].
20.7 Third parties. No one other than you and us has any right to enforce this Agreement.
20.8 Language. These terms are published in English and Arabic. In the event of any inconsistency between the two versions, the Arabic version prevails for users resident in Egypt, and the English version prevails for all other users.
20.9 Governing law and jurisdiction. This Agreement is governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales or in the courts of the country where you live, and we may bring proceedings in the courts of the country where you live. Nothing in this clause deprives you of the protection of any mandatory consumer protection law of the country where you live, including, for users resident in Egypt, Consumer Protection Law No. 181 of 2018.
