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Privacy PolicyLast modified: May 16, 2018

We at Nagwa Limited (“Nagwa,” “we,” “us,” “our”) know that you care about how your personal information is used and shared, and we take your privacy seriously. By accessing or using the Services (including without limitation the website (the “Website”) and the Nagwa mobile application(s) available via the Apple App Store and the Android Play Store (collectively, the “Nagwa App”, “Nagwa”)), you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

Your use of Nagwa Services is at all times subject to the Terms of Service. Any terms we use here without defining them have the definitions given to them in the Terms and Conditions.

What Does This Privacy Policy Cover?

This Privacy Policy explains how Nagwa collects and uses information from its services users, including our treatment of personally identifiable information. This policy does not apply to websites or practices of companies that Nagwa does not own or control, or to individuals that Nagwa does not employ or manage.

Our Commitment

Our Privacy Policy is controlled by our commitment to the following Privacy Principles: 1. We are deeply committed to creating a safe and secure online environment for you. 2. We do not sell your personal information to third parties. 3. We strive to provide you with access to and control over the information you give us, and we take the protection of your information very seriously. 4. We take extra precautions for our younger learners under the age of 13, including restricting child accounts to automatically block features that would allow a child to post or disclose personal information. 5. We do not advertise on Nagwa. We use your information to provide you with a better learning experience, not to sell you products.

How Nagwa Collects Information

Personal Information You Provide to Us

We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. This information may include, without limitation, Personal Information such as your name, username, email address, phone number, profile picture, school affiliation and location, billing and payment information, and any other information necessary for us to provide our Services.

Log Information

We may collect information that your browser sends whenever you visit our Service(“Log Data”). This Log Data may include (and not restricted to) your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.

Third-Party Analytic Services

Nagwa may use third-party services such as Google Analytics that collect, monitor, and analyze information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. Nagwa may use the third-party service to collect this non-personally identifiable information for various purposes, including but not limited to: (i) providing anonymous statistical analysis of web page traffic patterns; (ii) administration of our services and servers; (iii) allowing for auditing of our services by third parties; (iv) improving our general services; and (v) ensuring users compliance with our Terms and Conditions.


Cookies are small text files that we transfer to your hardware, through your web browser or app, to (a) speed your navigation on the Service, (b) recognize you and your access privileges, (c) track your usage and preferences of the Service, (d) detect the existence of any cookies previously set by our server, and (e) identify certain information on how and when you accessed the Service such as type of browser, operating system, domain names, IP addresses, and the like.

Information Obtained from Other Users

We make available certain features on our Properties that allow other Users to provide us information about you. This information may include Personal Information. Generally, this occurs when parents or teachers provide information relating to a child user. For example, a parent may register an account for their child and provide us with certain information, such as the child’s username and birthday.

How Nagwa Uses Collected Information

Nagwa purpose for collecting user’s data, is to provide users with customized experience, tailored content and features, and also to identify your identity and protect you from fraud. We use data and information, collected from cookies, usage information, surveys, emails, and others, to enhance our product and develop new ideas.

When Nagwa Shares Information

Service Providers/Agents

We may share your information with third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include sending email, analyzing data, and providing user services.

If Required by Law or for Nagwa, and Others’ Protection

Nagwa may release personal information if it has a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against imminent harm to the rights, property, or safety of Nagwa, its users, or the public as required or permitted by law.

Merges or Partnerships

If Nagwa becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, your personal information may be transferred to the purchaser. In such an event, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

User Choices Regarding Collection, Use, and Distribution of Their Information

Sometimes Nagwa sends emails regarding our Products and Services. You can choose not to receive emails or newsletters from Nagwa by clicking the unsubscribe link in any email or by contacting

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Service.

User Choices Regarding Updating, Correcting, or Deleting Personal Information

If you register and provide Nagwa with Personal Information, you may update, correct, or delete your account and information at any time by reviewing your profile information from your Dashboard. We advise you to review your information from time to time, so that you can help keep it as accurate as possible.

You may request deletion or deactivation of your Nagwa account by Contacting us through Please note that some unrevised information may remain in our records after revision of such information or deletion of your account, or in cached and archived pages. Some information may remain viewable elsewhere to the extent that it was copied or stored by other users.

We will retain your Personal Information or Children’s Personal Information for as long as your account is active or as long as needed to provide you the Services; we also may retain and use your information as we deem it necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.

Children’s Privacy

We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian (“Parent”) and discovered that your child under the age of 13 has a registered account with our Properties without your consent, please alert us at

Data Security

Securing users data and information is very important to us. We take appropriate security measures to protect against unauthorized access, and to verify your identity before granting your account access or making corrections to your information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We also advise you to create and maintain a strong password to help ensure the security of your account.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions or concerns about the Privacy Statement, please contact us on, or call us on UK: +44 (0) 1753 832522, EGY: +20 (2) 22870885.