# Six Sigma Black Belt E-Learning Kurs

# Six Sigma Black Belt E-Learning Kurs

Bestellen Sie diesen einzigartigen E-Learning Six Sigma Black Belt-Kurs online, 1 Jahr rund um die Uhr Zugriff auf umfangreiche interaktive Videos, Fortschritte bei der Berichterstellung und beim Testen.

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## Six Sigma Black Belt E-Learning

Bestellen Sie diesen einzigartigen E-Learning Six Sigma Black Belt-Kurs online, 1 Jahr rund um die Uhr Zugriff auf umfangreiche interaktive Videos, Sprache, Fortschrittsüberwachung durch Berichte und Kapiteltests, um das Wissen direkt zu testen.

### Kursinhalt

#### Fundamentals of Lean and Six Sigma and their Applications

sequence key developments in the evolution of continuous improvement methodologies

recognize the impact of other continuous improvement methodologies on Six Sigma and Lean

distinguish between the Lean and Six Sigma improvement methodologies

recognize the best approach for integrating Lean and Six Sigma initiatives, given basic organizational conditions

match Lean tools with the Six Sigma stages they align to

classify a business process as a core process or support process and identify what makes it so

categorize examples of stakeholders

recognize how Lean Six Sigma was applied to a manufacturing process in a given scenario

recognize characteristics and quality considerations that are unique to service organizations

categorize examples of the three key aspects of service quality

recognize examples of service industry activities that would be good candidates for a Lean Six Sigma initiative

#### Six Sigma Project Selection, Roles, and Responsibilities

distinguish between "evolutionary" and "revolutionary" improvement methodologies

identify common reasons for deciding not to implement Six Sigma when analyzing an organization from a high level

match each stage in a Six Sigma readiness assessment with the types of questions that would be asked

recognize the sources and characteristics of potential Six Sigma projects

determine whether an organization has correctly carried out the Six Sigma project selection process

recognize conditions under which Lean kaizen events would be advantageous for an organization

choose a Lean kaizen event project based on information gathered in the project selection process

sequence examples of the steps for selecting a Lean kaizen event

recognize how alternative improvement methodologies are used

recognize how the balanced scorecard approach can be used in aligning projects with organizational goals

recognize project metrics that align with organizational goals as represented by the balanced scorecard

match characteristics of successful project metrics to examples

recognize Six Sigma stakeholders from their roles and relationships

recognize functional characteristics of the Black Belt role

match Black Belt roles with examples of Black Belt performance

recognize key qualities and qualifications in a Black Belt candidate

#### Six Sigma Strategic Planning and Deployment

identify the goals of strategic planning in Lean Six Sigma

identify how Hoshin Kanri is applied in Six Sigma strategic planning

sequence the steps using portfolio analysis to prioritize a potential Six Sigma project

recognize the strategic goal of portfolio architecting

identify examples of the kinds of questions asked during a SWOT analysis

recognize the techniques associated with each stage of conducting a feasibility study

recognize examples of each area of a PEST analysis

recognize the importance of business continuity and contingency planning in strategic planning

match Six Sigma leadership levels with examples of their roles

recognize the performance of key enterprise leadership responsibilities in a given scenario

distinguish between enterprise leadership roles and Six Sigma team leadership roles

recognize accurately classified organizational roadblocks in a Six Sigma initiative

identify examples of tactical error organizational roadblocks

classify examples of organizational changes brought about by Six Sigma

identify effective approaches for overcoming resistance in a given scenario

match types of resistance to examples of people exhibiting them

identify the strategies that should be used to continue managing a change initiative in a given scenario

#### Impact on Stakeholders and Benchmarking for Six Sigma

recognize the steps in creating an action plan for analyzing Six Sigma stakeholders

recognize the impact of Six Sigma projects on different categories of stakeholders

distinguish realities about benchmarking from misconceptions

recognize the goals and use of key benchmarking approaches

characterize the source and scope of a benchmarking target

recognize how benchmarking can benefit a Six Sigma project

match the phases of the benchmarking process with the steps performed in them

identify recommendations for ethical conduct in benchmarking

#### Using Business and Financial Measures in Six Sigma

identify the important attributes of key performance indicators

recognize steps carried out during the three phases of a Six Sigma effort

recognize how leading and lagging indicators are connected to organizational goals and strategies

identify the importance of understanding the financial impact of customer loyalty

calculate revenue growth, market share, and margin from a given dataset

distinguish between types of project costs and benefits

sequence the steps in cost-benefit analysis

calculate ROI in a given Six Sigma scenario

use the net present value (NPV) calculation to decide whether to implement a potential Six Sigma project

match components of the present value formula to descriptions

#### Six Sigma Team Dynamics, Roles, and Success Factors

determine the best team model for a given scenario

match team types with statements describing their best applications

recognize the team types that work best for different constraints

recognize Belbin roles played by team members in a given scenario

associate the nine Belbin team roles with their strengths and allowable weaknesses

recognize good recommendations for team selection

recognize which critical success factors need improvement in a team scenario

match critical success factors with descriptions of how they are fulfilled in a team

associate Six Sigma team members with the training they should receive in preparation for launching a team project

identify activities that should be an established part of all team meetings

identify appropriate suggestions for dealing with symptoms of team challenges in a given scenario

associate examples of team problems with the virtual team challenges they symptomize

#### Six Sigma Team Facilitation and Leadership

recognize which motivation theory is guiding a team leader's assumptions in a given scenario

distinguish between modern motivation theories

recognize how to overcome factors that demotivate project team members

recognize examples of theory-based motivational techniques that are applied in the organization

recognize examples of how motivational techniques are applied to empower employees

match situational leadership styles to examples of when they should be used

distinguish between the basic leadership approaches

match team members' feelings at each stage with stage-appropriate facilitation approaches

recognize examples of good communication practices for team facilitation

sort communications information into sections of a communications plan

identify the scope of key types of information in a communication plan

choose communication tools that will meet team leaders' objectives in a given scenario

identify the characteristics of A3 reports

#### Six Sigma Team Dynamics and Training

identify how teams leaders should handle groupthink or risky-shift forms of maladaptive behavior

identify key functions of team leads in managing team behavior

recognize issues and conditions that are likely to spark conflict

choose the best conflict-resolution approach and recognize the steps for resolving the conflict, in a given scenario

suggest techniques for improved management of meetings in a given scenario

recognize key elements of team meetings

match decision-making tools to team situations in which they should be used

identify the Lean Six Sigma Black Belt's training responsibilities

recognize steps involved in implementing an effective training curriculum

identify the basic components of a training plan

identify the essential requirements of Six Sigma training

distinguish between modes of training

describe key learning theories

recognize the characteristics of Six Sigma certification

recognize techniques to evaluate training

recognize why it's important to get feedback on training effectiveness

#### Determining Requirements by Listening to the Voice of the Customer in Six Sigma

match the voice of the customer (VOC) strategy tasks to their descriptions

identify how to perform different aspects of a customer-segmentation analysis in a given scenario

identify examples of the three main customer-segmentation criteria

recognize considerations associated with gathering customer data

determine the most appropriate customer data collection method to use in a given scenario

recognize key concepts related to the measures for ensuring validity and reliability of data collection outcomes

identify the definitions of key terminology associated with validity, reliability, and margin of error in data collection

recognize how various tools are used to identify and analyze customer requirements

identify the characteristics of CTx requirements

classify CTx requirements in a given scenario

categorize elements of a process improvement project within a SIPOC diagram

#### Six Sigma Business Case, Project Charter, and Tools

recognize steps in developing a business case for Six Sigma

project charter

determine whether a problem statement adequately describes the

problem and recommend changes for improvement if needed

identify the best practices for determining project scope

assess project goal statements using the SMART criteria

identify examples of considerations related to the key

performance measurement areas in a Six Sigma project

match the steps in a Six Sigma project performance review to

their related activities

identify key concepts related to Six Sigma project tracking

tools

recognize how to organize a work breakdown structure

identify the purposes of the work breakdown structure

assign roles and responsibilities using the RACI model

select analytical tools for team use in a given scenario

#### Process Flow Metrics and Analysis Tools for Six Sigma

calculate rankings and match input variables to their relative

significance

use the formula for calculating process cycle efficiency

(PCE)

calculate the desired amount of work in process (WIP) and

predict the consequent improvement in PCE

identify the benefits of reducing WIP

match value flow concepts to definitions

calculate takt time and determine the best option for

streamlining a process to meet customer demand, in a given

scenario

recognize examples of how "hidden factories" negatively impact

organizational processes

identify steps for creating a spaghetti diagram

recognize best practices for using a gemba walk

match process analysis tools to descriptions of their use

sequence activities involved in conducting a value stream

analysis

interpret elements of a value stream map

#### Data Types, Sampling, Collection, and Measurement in Six Sigma

determine what type of data to collect in a given scenario

match measurement tool categories to descriptions

recognize an example of the correct application of the rule of

ten

match measurement scales to associated statistical analysis

tools

match sampling methods with applications suitable to their

use

recognize appropriate applications of subgroup and block

sampling

recognize the use of best practices for ensuring data accuracy

and integrity in data collection

label types of measurement system studies according to whether

they test accuracy or precision

recognize the use of best practices for ensuring data accuracy

and integrity in data collection

sequence the steps in a process for cleaning data

identify the advantages of automated data collection

sequence the steps in the data mining process

#### Six Sigma Measurement Systems and Metrology

classify the source of error in a measurement scenario

recognize the components and meaning of measurement error

recognize how an instrument's attributes should be considered when setting calibration intervals

recognize the appropriate consideration of required elements for developing a traceability document

use agreement values to interpret measurement data, in a given scenario

calculate and interpret bias as a percentage of tolerance, in a given scenario

interpret a linearity plot

assess the stability status of a measurement system based on an x bar and R chart

use the formulas for repeatability and reproducibility to evaluate a measurement system, in a given scenario

match examples of performance measures to functional areas

identify considerations related to measurement in a service context

#### Using Basic Statistics and Graphical Methods in Six Sigma

match measures of central tendency to their characteristic

advantages and limitations

calculate measures of dispersion in a given scenario

construct a cumulative frequency diagram in a given

scenario

recognize how to set class intervals for frequency

distributions

predict and interpret the histogram shape that would result

from a given frequency distribution

recognize how to use normal probability plots to determine

whether data is normally distributed

identify statements that reflect correct interpretations of a

complex box plot

identify the best interpretation of a given run chart

recognize how to use a scatter plot to find the optimum target

value and tolerance zones for a process parameter

recognize the significance of the central limit theorem for

inferential statistics

recognize the significance of central limit theorem in the

application of hypothesis tests

match tools for drawing valid statistical conclusions to

descriptions of their use

#### Probability and Probability Distributions in Six Sigma

calculate the probability of compound events in a given scenario

use the appropriate formula to calculate the number of combinations or permutations in a given scenario

choose the appropriate discrete distribution for a given study

identify equivalent approximations and conditions under which they hold true

choose the most suitable continuous probability distribution to use for a given scenario

recognize the characteristics and applications of lognormal, exponential, Weibull, and bivariate distributions

choose the appropriate distribution formula and use it to find probability, for a given scenario

use the Z-score formula and normalized Z-table to calculate cumulative probability of a value, in a given scenario

calculate the mean and standard deviation for binomial data

calculate probability using the hypergeometric distribution formula

recognize whether or not the hypergeometric distribution should be used and why, in a given scenario

match Chi-square, Student's t-distribution, and F distribution to descriptions of when they are typically applied

#### Determining Process Performance and Capability in Six Sigma

recognize how specification limits, process limits, and process

spread help determine process capability

calculate process performance using metrics for yield, defect,

and sigma levels

use appropriate process capability and performance indices to

assess a given process

identify suitable approaches for identifying characteristics,

tolerances, and specifications in a process capability study

match methods of testing normality to their descriptions

recognize the characteristics of short-term and long-term

capability

recognize how to process non-normal data in a capability

study

match attribute control charts with the circumstances in which

they can be used to determine process capability

#### Measuring and Modeling Relationships between Variables in Six Sigma

calculate and interpret the correlation coefficient r

recognize the characteristics exhibited by a given scatter

diagram

recognize key considerations related to correlation

analysis

calculate and interpret the equation for the line of least

squares in a given scenario

use the p-value method to validate a hypothesis test for a

given regression equation

interpret graphs used to perform a residual analysis

#### Basics of Hypothesis Testing and Tests for Means in Six Sigma

use key hypothesis testing concepts to interpret a testing scenario

recognize the implications of a hypothesis test result for statistical and practical significance

use the margin of error formula to determine sample size for a given alpha risk level

match definitions to key attributes of point estimates

distinguish between statements expressing confidence, tolerance, and prediction intervals

recognize how confidence intervals are used in statistical analysis

calculate the confidence interval for the mean and interpret the results in a given scenario

calculate the tolerance interval in a given scenario

perform key steps in a one-sample hypothesis test for means, and interpret the result

test a hypothesis using a two-sample test for means

#### Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma

perform key steps in a hypothesis test for proportions, and interpret the results

perform key steps in a one-sample hypothesis test for variance, and interpret the results

distinguish between characteristics of one-sample tests for variance and two-sample tests for variance

perform key steps in a one-way ANOVA and interpret the results

interpret results in a two-way ANOVA

recognize examples of business problems that warrant a two-way ANOVA

determine whether a goodness-of-fit test was calculated and interpreted correctly

identify business problems or organizational questions that are suitable for a goodness-of-fit test

use a contingency table to test the relationship between two variables

identify statements that describe the purpose of contingency tables

#### Multivariate Tools and Nonparametric Tests in Six Sigma

interpret factor scores as part of factor analysis (FA)

interpret the results of a discriminant analysis

interpret the results of a multiple analysis of variance

(MANOVA)

identify statements that define nonparametric tests

recognize situational factors that call for a nonparametric

method and choose the appropriate test, in a given scenario

identify the limitations of nonparametric tests

select the situation that is best suited for a Kruskal-Wallis

test

validate a hypothesis by performing a Kruskal-Wallis test

recognize examples of business problems that are suitable for a

Mann-Whitney test and identify the assumptions that must hold

true

validate a hypothesis by calculating the Mann-Whitney test

statistic and interpreting the result

recognize how the test statistic is calculated for a

Mann-Whitney test

FMEA and Other Nonstatistical Analysis Methods in Six Sigma

interpret a failure modes and effects analysis (FMEA) worksheet

to prioritize failures for improvement

recognize the distinctions and relationships between Process

#### FMEAs and Design FMEAs

calculate the risk priority number (RPN) for a given cause of

failure

identify the purpose of gap analysis in Six Sigma

sequence examples of the performance of each step in a gap

analysis

recognize activities performed in the scenario planning

process

identify the characteristics of scenario planning

match suggested steps in a root cause analysis to associated

activities

identify errors made by a team conducting a 5 Whys analysis, in

a given scenario

interpret a fault tree analysis (FTA)

classify situations as more suitable for fault tree analysis

(FTA) or for failure modes and effects analysis (FMEA)

recognize the type of waste expressed in a conventional

statement and associate it with Lean Six Sigma thinking for

eliminating that waste

#### Understanding DOE and Planning Experiments in Six Sigma

identify the purposes of design of experiments (DOE)

match key design of experiments (DOE) concepts with

examples

recognize a balanced experiment from its design table

recognize factors that should be blocked and randomized in a

given scenario

distinguish between reasons for using repetition and

replication

calculate the interaction effect between factors in a given

scenario and determine its significance

recognize the role of power in an experiment

match common experimental resolution levels to

descriptions

classify the goal of an experiment, in a given scenario

identify recommendations for choosing responses, factors, and

levels in an experiment

identify considerations related to measurement methods in

DOE

choose an experimental design in a given scenario

recognize the differences between full and fractional factorial

designs

#### Designing, Conducting, and Analyzing Experiments in Six Sigma

determine whether a chosen design is a full factorial design

that can meet resolution requirements, in a given scenario

recognize the characteristics of an experiment, represented by

a given run table

calculate the number of runs in a given experiment

calculate an estimate of a main effect in a full factorial

experiment

based on results from a full factorial experiment, recognize

which terms should be included in the model

recognize circumstances suitable for a fractional factorial

design

recognize the design implications of a proposed fractional

factorial experiment

interpret an interaction plot

identify conditions that recommend a randomized block

design

identify the trial pattern that will fully randomize a given

block design

identify the characteristics of Latin square designs

recognize which experimental factors are significant in the

results of a Latin square design

#### Lean Improvement Methods and Implementation Planning in Six Sigma

identify best practices and methods associated with Lean

tools

identify characteristics of cycle-time reduction tools and the

steps in SMED

recognize the characteristics of heijunka

recognize examples of activities typically performed during

each day of a kaizen blitz

recognize how to apply Theory of Constraints concepts to help

analyze process throughput and alleviate bottlenecks

calculate overall equipment effectiveness (OEE)

determine whether best practices are followed for a pilot test,

given a scenario

sequence the steps in conducting a simulation

select an optimum solution

#### Statistical Process Control (SPC) and Control Charts in Six Sigma

recognize the objectives of statistical process control

(SPC)

recognize key concepts related to the use of SPC

recognize examples of variables that are good candidates for

statistical process control

select the best option for rational subgrouping, in a given

scenario

recognize the description of the rational subgrouping

principle

identify considerations for determining appropriate subgroup

size

use the appropriate control chart to determine upper and lower

limits for a given process

recognize suitable applications for moving average charts

calculate moving averages

identify key concepts related to the use of short-run SPC

charts

determine appropriate corrective actions for the trend

exhibited in a given control chart

#### Using Lean Control Tools and Maintaining Controls in Six Sigma

recognize statements that reflect the goals and features of

total productive maintenance (TPM)

sequence the steps recommended for implementing total

productive maintenance (TPM)

sequence descriptions of the stages of small group

development

recognize the basic goal of a sample element from visual

controls

recognize the advantages of using basic visual controls rather

than sophisticated IT tools

recognize how various factors influence the decision to improve

a measurement system in a given scenario

recognize why it is necessary to perform a measurement system

re-analysis after a successful process improvement initiative

recognize the effect of reduced process variation on

measurement system performance metrics

identify characteristics of a control plan

match control plan improvement goals with tasks carried out at

each stage

recognize examples of information typically included in a

control plan

identify actions involved in transferring responsibility from

the Six Sigma team to the process owner

#### Sustaining Six Sigma Improvements

identify the overarching benefit of conducting a postmortem

analysis in a Six Sigma project

determine what a Black Belt should have done differently in

scheduling and selecting participants for a postmortem analysis, in

a given scenario

recognize the key objectives of conducting and presenting the

results of a postmortem

match examples of planning considerations to the aspect of

training they help you to plan

identify elements that enhance communication in a training

session

recognize examples of recommended presentation practices in a

given training scenario

identify good practices associated with evaluating and

following up on training

identify the characteristics of effective documentation

rank four types of documentation according to the documentation

hierarchy

distinguish between types of documentation by recognizing

examples of information suitable for each

recognize the best strategy for ongoing evaluation

recognize how control charts, controls plans, and lagging and

leading indicators can be used in monitoring and evaluation

#### Common DFSS Methodologies, Design for X, and Robust Designs

match new-product terms to examples

determine whether or not DFSS is appropriate for a given

situation, and why

identify tools and approaches that are included in DFSS

methodology

match the steps of the DMADOV methodology with the questions

asked and activities performed in them

identify key requirements of a DFX initiative

identify the definition of Design for X (DFX)

match design for manufacturability and producibility strategies

to examples of their practical implementation

recognize how to set and use target cost when designing for

cost

recognize valid circumstances for readjusting a target

cost

match DFX characteristics to associated strategies for

design

identify the goals of robust design

use tolerance design calculations to determine tolerance

specifications in a given scenario

distinguish between worst-case tolerancing and statistical

tolerancing approaches

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