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Video: Creating and Managing Student Account

In this video, we will show you how to create a student account.


Video Transcript

In this video, we will show you how to create a student account.

In order to create a student account, you must be a portal admin and be signed in to

Click on “Users” in the toolbar, then click “Students”, and finally click “+ New Student”.

Notice that you can create either individual or multiple student accounts. We will demonstrate the individual upload process now.

First, you’ll need to choose a student code. This needs to be a unique code containing 2 to 25 characters. If you don’t already have codes generated for your students, it’s probably easiest to generate numerically increasing codes such as 0001, 0002, and so on; just keep track of them as you add more students. We are going to use 4001 here.

The first name of the student that we’d like to add is Jana, and her last name is Samuel.

The next thing you’ll need to fill in is the username. Each username needs to follow a specific format and you will be able to see an example of this in the unfilled box. This format is the student identifier followed by an @ symbol and then the portal identifier.

The student identifier must be at least 6 characters and must contain only letters and numbers. Other than these restrictions, you can choose anything you like for each student identifier. For example, this could be the student’s initials, followed by a number. For our example, we might pick JanaS1 as the student identifier.

This means our student’s username is JanaS1@nna.

If you don’t want to create a student identifier yourself, you can leave this box blank, and the portal will automatically generate a 5-digit student identifier for you.

An important point to remember is that your students will need to use this entire username, not just their student identifier, when logging in to a portal on

The last few fields we need to complete are the student grade and the classes.

Jana is a “Grade 4” student, so we need to select this grade from the drop-down list. We also want to add her to our Grade 4 Mathematics G1 class. To do this, we click where it says “Classes” and select this from the list. Remember, you can narrow down this search by typing in the box.

Note here that we can add Jana to multiple classes. For example, we can also select Grade 4 Mathematics G2.

Once you’ve completed all of the necessary data, click “Create” and an account will be created for Jana!

You’ll now see a banner saying “The student account was created successfully. It might take a few minutes for the change to take effect.” Once processed, you’ll see the student appear in the list.

If an error occurs, a message will appear explaining the problem. If this happens, please follow the guidance and click “Create” again. The most common error is using a repeated student code, so make sure this is unique!

You’ll see the full list of students by clicking “Users” and then “Students”. It’s worth noting that the students’ usernames for their accounts are listed in the fifth column of this list.

If you left any of the username boxes blank, you’ll be able to see the automatically generated usernames here.

To sign in, the student will need to go to and click “Login” at the top right of the screen. Remember, your student will need to use their full username to login to the portal.

On the first sign in, the student will need to create and confirm a password that they will use. They will then have access to the portal!

As an admin, you can also manage all of the students accounts on your portal. Let’s return to our admin account and navigate back to the main “Students” page.

In the second column of the table, you will see a list of actions that you can take for each student. Let’s run through the actions available.

First, we have the profile button. This page shows us a summary of all of the active and completed activities for this student. Here, we can see the number of assessments, exams, and practice worksheets they have completed. We can also see a breakdown of their statistics below, showing the number of correct, incorrect, and unanswered questions for each category.

Back to the main “Students” Page, the next action we can take is to “Edit”. Clicking the “Edit” button takes us to a page where we can update the details of the student.

Once a student account is created, you won’t be able to update their student code; however, you can then update their first name, last name, and username.

Once you are happy with any changes, click “Save” to update the details and return to the main “Students” Page.

The next option we have is to reset the password of the student. To do so, we will need to click and then confirm the password reset once the pop-up appears.

Once the password has been reset, your student will need to login to and use the same process to create and confirm a new password.

Note that the “Reset Password” action will only be clickable if your student has already set a password for the account.

Another action we can take is to deactivate an account. Once we have clicked and confirmed this option, a green confirmation message should appear. This means the student will no longer be able to login to the portal using this profile.

When deactivating an account, the associated data is not lost.

Upon refreshing the page, we can see that the student account is deactivated, but we can reactivate it at any time using the “Activate” option.

In contrast, we also have the option to remove a student. Once you click and confirm this option, the student will no longer be able to login to the portal using this profile, and their data is deleted.

Remember, there is no way to recover or reactivate a deleted account, so make sure you want to complete this action before confirming!

Scrolling to the right of our table reveals some useful information about each student, including the “Grade“ they are associated with and their “Last Active Date”. This date is the last time your student logged in to their account.

As your portal grows, you might find a large number of students accounts visible on this page.

To help you find students, you can use the search feature at the top left of the table. This allows you to type in either a student code, a first or last name, or a username. The search will then filter the list and help you find the student you want.

Another search feature available is the class filter at the top right of the table. Currently, the page is displaying students from all classes on the portal. We can change this by picking a specific class from the drop-down menu.

Our page now only shows students that belong to the class (Grade-4-Mathematics-G1), giving us a much more manageable list.

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